Privacy Policy

Information we may collect

To provide an online casino service, Zoccer Casino may collect and use information that identifies, relates to or can reasonably be associated with a player. The information collected will depend on how the website and account are used, the services requested and the checks that must be completed.

Table of contents

Account and contact details

This may include a player’s name, date of birth, residential or contact details, username, account login information and other details supplied during registration or account management. It may also include messages, enquiries and information provided when a player contacts customer support. These details help create and maintain an account, respond to questions, provide account notices and deliver requested services.

Identity and verification information

A casino website may need to verify a player’s identity, age, location or source of funds. For this purpose, players may be asked to provide identity documents, proof of address, photographs or other information needed for verification and security checks. Information from these documents is handled for account protection, fraud prevention, responsible operation of the service and compliance with applicable legal obligations.

Payment and transaction records

The service may process details about deposits, withdrawals, wagers, account balances, payment methods and related transaction activity. Payment providers may handle payment card, bank or other payment information directly. Zoccer Casino may receive information needed to confirm, record and manage a transaction, investigate unusual activity, provide support and meet record-keeping obligations. Full payment details may not always be stored by the casino website.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, general location information, pages visited, login activity, referral information and details about interactions with the website. This information supports website operation, security, troubleshooting, performance monitoring and the detection of suspicious or unauthorised activity.

How we use information

Personal information is used only for appropriate purposes connected with operating, securing and improving the online service. Depending on the circumstances, this may include:

Creating, maintaining and administering a player account.
Processing deposits, withdrawals and other account transactions.
Checking identity, age, account information and eligibility to use the service.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
Providing customer support, responding to enquiries and resolving complaints or technical problems.
Sending important service messages, including security notices, account updates and information about changes to the website or applicable terms.
Understanding how the website is used, fixing errors, improving performance and developing safer and more useful services.
Meeting legal, regulatory, accounting, auditing, security and record-keeping requirements.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Information may be used in combination with information from account activity, verification providers, payment providers, security services or other trusted service providers where this is reasonably necessary for the purposes described in this policy. Access to personal information should be limited to people and providers who need it for their role. Service providers may process information on behalf of the website for functions such as hosting, payments, verification, fraud detection, customer support, communications, analytics and technical maintenance.

Personal information may also be disclosed where necessary to protect the website, players or the public, to investigate suspected wrongdoing, to enforce applicable terms, or where disclosure is required or permitted by law. Any use or disclosure should be proportionate to the relevant purpose.

Cookies and similar technologies

Zoccer Casino may use cookies and similar technologies to help the website function, remember preferences, maintain secure sessions and understand how visitors use the service. Cookies are small files or data elements stored on a device through a web browser. Some are needed for essential functions, such as account access, security and navigation. Others may support performance measurement, website improvement, personalisation or marketing, depending on the features in use.

Cookies may be set by the website or by service providers supporting website functions. They can help recognise a returning browser, maintain a login session, identify technical errors and provide information about website usage. Cookie information may be linked with other technical or account information where this is necessary for a stated purpose.

Players can manage, restrict or delete cookies through their browser settings. Browser controls may allow a player to block certain cookies, receive a notice before a cookie is stored or remove existing cookies. Disabling essential cookies may affect account access, security features or the operation of some parts of the website. Cookie settings may need to be updated separately on different browsers or devices.

Security, sharing and retention

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication processes, staff procedures and the use of specialist security providers. No online transmission or storage system can be guaranteed to be completely secure, so players should use strong, unique passwords, keep login details confidential and contact support promptly if they suspect that an account has been accessed without permission.

Personal information may be shared with carefully selected providers that help operate the website and account services. Examples can include payment processors, identity and verification providers, hosting and technology providers, customer support platforms, fraud and security services, analytics providers and professional advisers. These parties should receive only the information reasonably required for their function and should be expected to handle it securely and appropriately.

Information may be processed or stored in Australia or another country where the website, its providers or their technical systems operate. Where information is handled across borders, reasonable steps should be taken to protect it and to use it consistently with applicable privacy requirements.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after a player closes an account or asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. To exercise a privacy right or ask a question about the handling of personal information, contact support@zoccercasino.wtf. A request should provide enough information to identify the relevant account and clearly explain what is being requested. Additional information may be requested to confirm identity and protect the account from unauthorised requests.

Access: request confirmation of whether personal information is held and ask for a copy or an explanation of the information, subject to applicable exceptions.
Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible where information must be retained for legal, security, dispute or record-keeping reasons.
Withdraw marketing consent: withdraw consent to marketing communications at any time by contacting support@zoccercasino.wtf. A player may also use an unsubscribe option included in a marketing message where available.
Privacy information: ask questions about the purposes for which personal information is used, the types of providers that may receive it and the general safeguards applied to it.

Withdrawing consent to marketing will not normally affect the use of an account or the provision of services. Players may still receive essential messages about account security, transactions, verification, responsible gambling, service operation or changes to important terms. A request to delete an account is not necessarily the same as a request to erase every record, because certain information may need to be retained for a period required by law.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will describe how information is handled at that time. Players should review this page periodically, particularly before providing new personal information or using new website features.

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